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I have gotten more interest and positive feedback from our customers about the advantages of VoIP than any of the others listed above.
To me, mobility - the iPhone and other smartphones - are the wave of the future.
Fixed Mobile Convergence will combine both the power of the nework as well as the power of the PBX directly to the mobile handset.
I think Software as a Service can be applied to any of these apps and technologies since it's really just a new way to bill the client in its simplest form.