Siemens Upgrades Contact Center Suite

Siemens has announced the latest release of its OpenScape Contact Center, a scalable, virtualized contact center software platform. It is now available via a multi-tenancy license, which is acquired just once for the enterprise or managed services provider so business units or subscribers can then be added more easily upon request. In addition, prepackaged modules offer customers the chance to add functionality on the same platform whenever needed.

The Siemens OpenScape Contact Center solution can be hosted as a secure multi-tenant platform in a data center on just one enterprise or managed services server. Enhancements include:

• Massive scalability, with up to 1,500 active agents supported by a single server, across multiple business entities, each one with separate administration and security; design and routing; and monitoring and reporting
• Support for multiple time zones for deployments having geographically separate entities
• A manager desktop that provides business-level permissions and system access
• Enhanced security for improved manager/supervisor productivity within each business entity.

The Siemens OpenScape Contact Center solution will be available in February 2009, through all channels. System list pricing for new multi-tenancy software options start at $4,875.