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02/08/2010
What Is the Secret to Success?
Matt Duray, President and CEO, The Connect GroupI have done a lot of reading and attended seminars and training and what I have garnered throughout all of this ongoing education is that there is a pretty consistent theme. I don’t know if I can really call it the secret to success, but I do believe ...
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02/04/2010
It's All About The Network, Right?
By Dan Foster, Chief Sales and Marketing Officer, MegaPath Inc.As you're reading this now, as I wrote it, as we exist today, we're connected – by 100mbps, a distant satellite, or wireless smart phones. Electric service transformed the 20th century, and how quickly we adapted. For the majority of ...
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02/02/2010
Tired of Being Bullied?
Stated simply, I think more agents are feeling like statues and the carriers are the pigeons. If the stories I hear are a microcosm of what’s happening in the telecom agent industry, then, as the song goes, “we got trouble, right here in River City.”
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02/01/2010
Before You Sign a Carrier Contract
Greg Howard, Co-Founder, US Telecom GroupIf you are thinking about signing a contract with a carrier or a master agent, STOP! Spending time going through a contract will pay off in the long run. Go through the entire contract item by item and be sure it covers your needs. Most contracts are in the favor ...
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01/25/2010
Partnered With an SI, Lately?
Laura Principato, Networking Solutions Sales Specialist, MSI Systems IntegratorsLooking for an alternative to your current partner relationships? Have you considered partnering with a systems integrator?As an IBM, HP and Cisco VAR, my company’s natural progression to help serve our clients’ ...
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01/21/2010
What Is a Client’s Lifetime Value?
Matt Duray, President and CEO, The Connect GroupWhen we go through our daily lives, it is easy to overlook the transactions that ensue every day: a tank of gas here, a cup of coffee there, grocery shopping at night. When looked at in isolation, the cost of customer dissatisfaction from these transactions ...
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01/20/2010
Avaya Reaches Out To Customer Base
Cary Bush, Sales Director for Voice Services, LogistaTuesday, Avaya reached out to its customer base (old and new Avaya and now Nortel) collectively to introduce its portfolio roadmap. They did so on the Web with video stream, including directional comments from CEO Kevin Kennedy, as well as senior VPs ...
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