Case Study: Toshiba Provides VoIP Remedy for Interventional Cardiologists

Interventional Cardiologists of Gainesville, PA (IVC) provides cardiovascular health care services with state-of-the art diagnostic and therapeutic technologies. With the mission of providing the highest-possible quality of care to its patients, IVC’s team prides itself on helping patients be involved in their own health care by providing exceptional patient communication.

IVC maintains headquarters in Gainesville, Fla., as well as a smaller office in Lake City, Fla., both of which provide patient care. IVC’s physicians provide care beyond the treatment, including consulting time to help patients understand their options, treatments, and expected outcomes as well as what is required of them to aid in their recovery.

Challenge

The challenge was to deliver a networked system for improved productivity and cost savings. Lonn McDowell, IVC’s CEO, was looking for a system that would seamlessly network the two offices and allow for centralized answering and patient scheduling, provide unified messaging capabilities for all employees, provide remote access for administration, improve HIPAA compliance, and protect against surges, power fluctuations and lightning.

The system needed to have a call accounting capability to help McDowell manage staffing by being able to track calls and predict busy periods. He also wanted the employees to be able to record calls at the touch of a button, as needed. Plus, he wanted to have all the applications run on a single server to save money and deliver a more integrated system.

McDowell also wanted to be able to route calls directly to the right person or department without the necessity of being answered by a receptionist first. He wanted the system to be able to forward after-hours emergency calls directly to the physician on-call to avoid any delays in care and at the same time eliminate the need for an answering service.

It was also essential that the system be HIPAA compliant in protecting patient privacy. And, McDowell wanted to do it all at an exceptional price and with the longest possible warranty.

Solution

IVC turned to ComSys, an Authorized Toshiba Dealer headquartered in Gainesville. Founded in 1981, ComSys has been an Authorized Toshiba Dealer for six years. Margarita Purvis, major accounts manager at ComSys, recommended a Toshiba Strata CIX IP business telephone system.