Case Study: Haneke Design Picks CrystalBlue Voice

Haneke Design is a Tampa-based, multidisciplinary design firm focused on delivering graphic and interactive solutions that produce positive business results. Its "business-first" approach to design allows Haneke Design to deliver visually compelling work that can positively affect clients' bottom lines. The company’s experience and processes are based on a long history of successfully implementing and managing projects for Fortune 500 companies.

Problem:

Haneke Design conducts most of its business over the phone, and high-quality telephony service is required to communicate its brand value to customers and prospects. When the company decided to move to a larger location to support its growing business, management started to evaluate different VoIP solutions. Haneke needed a telephony service that could be quickly installed, with reliable service for a good value.

Solution:

The firm originally planned to purchase a PBX and manage its phone services in-house, but after speaking with Whaleback Systems and its channel partner Kablelink, Haneke Design selected CrystalBlue Voice — an innovative, managed voice service designed for the needs of SMBs.

Whaleback provisioned a voice-only cable access connection from Bright House Networks, and Kablelink installed a Whaleback PBX and Polycom VoIP phones at Haneke Design’s new location. “The implementation went very well, and Kablelink made the service activation as seamless as possible,” said Haneke Design founder Jody Haneke. “Whaleback ported our phone numbers and setup a toll-free number for us, and Kablelink showed our employees how to easily use the advanced features of CrystalBlue Voice.”

“There is no doubt that moving an office location is going to be stressful. Fortunately for us, Whaleback Systems was able to significantly ease the pain of implementing a new phone system during this critical transition,” said Haneke. “Their staff, at all levels, anticipated issues and dealt with them well before they could ever become problems. I can’t say enough about our experience with Whaleback and would recommend them wholeheartedly for anyone who relies on voice presence and continuity.”

Results & Benefits:

CrystalBlue Voice is a unique managed service for SMBs that offers:

• The simplicity of a network-based hosted service with the reliability and advanced features of an on-premises PBX.
• Dedicated broadband access centrally managed around-the-clock to deliver reliable, full-featured voice services.
• Robust calling features and productivity tools previously only available to the largest enterprises.
• A cost-effective fixed pricing plan that allows SMBs to benefit from predictable, flat-rate pricing.

Each employee can customize an auto-attendant to direct callers, and calls can be easily transferred within the company. Call forwarding and conference calling are used regularly, and the company is now able to seamlessly support remote workers.