When Kevin Mazur, CIO for National Title Network (NTN), began his selection process for a business telephone solution, he was faced with multiple requirements. He needed a solution with enough capacity for 75 active users and the ability to cost-effectively double that capacity within 12 months. He needed a solution that would deploy quickly and easily allowing him to scale the system up or down in small and predictable cost increments.
He also required a solution with superior voice quality and service availability – especially given the volatility of Florida weather conditions and their unexpected impact on local telephone service. Finally, Mazur wanted a state-of-the-art solution with the latest productivity features to help company executives manage their high growth business environment.
The Solution:
As an IT professional with 15 years of experience managing voice and data systems, Mazur was already familiar with Voice over IP (VoIP). Having implemented Cisco-based IP PBX systems using traditional carrier services from the phone company, Mazur understood the features and benefits of a traditional PBX-based solution as well as the risks and limitations. His cost estimates revealed that a hardware solution would be too expensive to deploy and expand over time. He also wanted a more flexible and cost-effective alternative to the local phone company. So he decided to investigate a managed services solution as an alternative approach. He first became interested in a high-speed fiber-optic network service as a cost-effective alternative to conventional telephone circuits. When Mazur discovered that both alternatives were combined into an integrated service offering from Whaleback Systems, his search was over. “CrystalBlue Voice Service is extremely flexible and offers far better cost control than a traditional PBX”, said Kevin Mazur, “It allows us to scale our service on a phone-by-phone basis which is critical for any business that must adapt to changing business cycles.”